1.    WELCOME

1.1.   This website (www.cloudofhair.com) is operated by Alevtina King t/a “Cloud of Hair”. Throughout the site, the terms “we”, “us” and “our” refer to Alevtina King.

1.2.  By purchasing something from us, agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

1.3.  If you have any questions about your purchase, or about these terms please contact us on admin@cloudofhair.com

2.   OUR STUDIO TERMS

2.1.  You may only buy from us if you are at least 18 years old, and by buying from us you are representing that you are over 18.

2.2. We reserve the right to refuse service to anyone for any reason at any time.

2.3. Our studio provide hair extension service by using premium class Slavic donor hair, however we can make no guarantees .

2.4. We make a significant effort to ensure that any products listed are accurately described and depicted. However, colours of products may vary slightly from that depicted on our site, this is due to electronic images not always showing colours in the manner they are perceived in person. By buying hair by using digital images you accept such colour variance and no refunds or returns will be allowed for such a reason.

3.1.  Please choose products carefully as no refunds are provided or permitted for any reason. We offer no guarantees as to effectiveness as each person’s hair is different and reacts slightly differently to product.

3.2. We reserve the right to change our prices at any time (prior to your payment in full) without notice. Stock that is sourced overseas can be subject to fluctuation in prices (and exchange rates) and accordingly the only way to guarantee a particular price is for you to complete the crevice for you at that price.

3.3. When using any new cosmetic or hair care product, we always recommend that you use a test amount initially, to ensure that you have no reactions or sensitives to any of the ingredients in the products. We do not manufacture any of the products ourselves and as such cannot be responsible for the contents of such products. You acknowledge and understand that it is your responsibility to be aware of any sensitivities you may have and to check the ingredients and to a test use when using a new product.

3.4. Hair extensions must be taken care of in accordance with the instructions provided. Absolutely no chemicals, colour or bleach may be used on the hair extensions, as this can damage the extensions.

3.5. We do not offer refunds on any hair extension or other products. This is due to the personal nature of the products. If you have used a hair extension, we cannot sell it to another customer. In much the same way that clothing stores will not offer a refund on underwear once you have tried it on, we cannot offer refunds once you have tried the hair extensions.

3.6. Russian Hair Extension Prices

“Cloud of Hair” uses 100% Real Slavic Virgin hair. This is best quality hair you can buy. Although Slavic hair extensions cost more, the hair has never been chemically treated and can last up to 2-4  corrections depending on how you look after it.

3.7. Slavic hair extension prices vary due to different levels of colour, length.

3.8. Slavic hair extensions have to be paid in full before the procedure started. You have to know it’s takes up to 5 hours capsulation for 100 grams because every clients case individual and the preparation has to be paid before installation.

4.   APPOINTMENTS

4.1. If we have to cancel or postpone any appointment with you for any reason, we will let you know as soon as possible and arrange for an alternative appointment time that suits you.

4.2. You agree to let us know at the time of booking your appointment if you have any allergies or sensitives that may affect you during your appointment with us. Unless you alert us to such allergies or sensitives, we will assume you have none.

4.3. You agree to behave courteously when attending our premises and you agree to be responsible for any person(s) who may attend with you. We reserve the right to ask any person who is disruptive or otherwise behaving improperly, to leave our premises. Should you or any person accompanying you become disruptive or behave inappropriately to the extent that we ask you to leave the premises, we will not be obliged to complete the services (even if you have paid for them in full). We may require payment in full for the intended services, even if we are not able to complete such services due to such disruption or inappropriate behaviour. You may return for a later appointment, which will be charged at the full rate, provided you are not disruptive or inappropriate at the return appointment and provided you do not return with any person who was previously disruptive or inappropriate.

5.   PAYMENT

5.1.  If paying by credit card, you agree not to issue any charge-back or refund request via your bank or credit card company. We do not offer refunds due to the personal nature of the products, including hair extensions, which makes our services and products unsuitable for credit card charge-back or refund requests.

6.   DAMAGES

6.1.  We are not liable for any loss, harm or damages related to the purchase or use of goods or services from us. Complaints, claims, concerns, or questions regarding third-party products that we sell should be directed to the third-party (other than for hair extensions, as explained above).

6.2. In the event that the clause above is deemed by a court to be unenforceable, the extent of our liability for such loss or harm will be limited to the price which you have paid to us for the goods or services most closely related to such loss, harm or damages.

7.   PRIVACY AND PERSONAL INFORMATION

7.1.  We will use reasonable efforts to ensure that any personal information you provide to us will be kept secure and not made available to other parties (other than is necessary for the operation of our business).

8.   SECTION 15 – SEVERABILITY

8.1.  In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

9.   SECTION 17 – ENTIRE AGREEMENT

9.1.  The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

9.2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

9.3. You agree to comply with all public health requirements (as interpreted by us) including, but not limited to, the wearing of mask(s), social distancing, hand hygiene, signing in requirements and the like as we may notify you from time to time.

9.4. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

10.  GOVERNING LAW

10.1. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of QLD, Australia.

11.  CHANGES TO TERMS OF SERVICE

11.1.  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of the Service or ordering of our goods following the posting of any changes to these Terms of Service constitutes acceptance of those changes.